Returns and exchanges are available within 30 days of purchase, and we always provide a pre-paid return shipping label.
Note that our Sale styles - always clearly marked with (Sale) - are available for exchanges or store credit only.
Please make sure that all returned items are in brand-new condition and in the original packaging!
Returns & Exchanges Policy
If you've ever interacted with our customer service, you know that our tippy-top priority is making sure you're wearing the right size and delighted with your purchase.
You will not pay for return shipping or exchange shipping, and we will not deduct any sort of "handling" or "re-stocking" fee. We always want you to come back and try something new!
Our Returns & Exchanges Policy is as follows:
Pet Hair Removal Fee
As a reminder, returned items need to be sent back in brand-new condition, and this includes pet hair!
If a garment comes back with a high level of pet hair, a $15 Pet Hair Removal Fee will be deducted from your refund.
While we love your pets, a high level of pet hair on a returned garment presents a safety and sanitation issue for our team. We are often unable to completely remove the pet hair from the garment, and are unable to return it to inventory.
We hope you understand that we are putting this policy into effect for the benefit of everyone in the Ori community, and to reduce the level of waste/lost inventory involved in our returns & exchanges process.
We also thought this was a better route to take than, for instance, declining to accept returns - more of a gentle reminder. Thank you for helping us reduce inventory waste!
(Sale) Exchange Only
Please note that our Sale styles, always clearly marked with (Sale), are Exchange Only: while they cannot be returned for a refund, they can be exchanged - we will accommodate as best we can based on size/color availability! - or returned for store credit.
Store credit can be used on any style, sitewide, at any time, and does not expire.
We made this Exchange Only policy in place of a "Final Sale" policy, to allow you more flexibility when purchasing sale items.
We are here to help, anytime! If you have questions or need further assistance, please don't hesitate to get in touch: firstname.lastname@example.org.